Frequently Asked Questions
- What are Charge Preferences and how do they work?
- For active managed charging, how do I qualify for the $10 per month incentive? When can I expect to receive my Incentive?
- Can I enroll in automatic smart charging if I live in an apartment building?
- Can I be enrolled in more than one program at once?
- How do I unenroll?
- Is there a deadline for enrolling? When does the program end?
- What are the steps to get enrolled and how long does it take?
- Which vehicles and home charging stations are eligible for automatic smart charging?
- How does WeaveGrid automatic smart charging interact with my home charging station's scheduling settings?
- How does automatic smart charging work with my home charging station?
- Will signing up for automatic smart charging affect my rate?
- I charged during off-peak times; why was it not considered ‘smart’?
- Can I charge multiple vehicles on one home charging station in automatic smart charging?
- Why does my charge sometimes start and stop several times?
- Why is my car charging immediately, or on-peak rather than during off-peak hours?
- Does WeaveGrid preserve my preconditioning settings?
- Can I cancel or change an automatic smart charging schedule if needed?
- I registered for the program. Why haven’t I received my first automatic smart charge?
- How does automatic smart charging work with my Tesla? How does it interact with my settings?